We use FogBugz extensively internally to handle company email, and the process of using FogBugz ourselves (“eating our own dogfood”) motivated us to add Bayesian spam filtering, and a “snippets” feature to make it easy to enter common phrases and even entire messages in replies to frequently-asked questions.

In today’s installment of The Road to FogBugz 4.0, a look at two new features that came out of dogfooding.