Ev has a neat idea for an application that he calls Alias Manager. It's a simple way to deal with having a team of people who are responsible for answering emails to one email alias, like the world famous email@example.com, or the almost as famous firstname.lastname@example.org. When I read his idea, I thought, smart Ev! We need that too!
Then I realized that FogBUGZ almost does it, but not quite. It would take about $10,000 of investment to add this feature to FogBUGZ. So I thought I'd ask my readers two questions:
Postscript: I've gotten tons of replies. There are a lot of expensive CRM packages. That's not what I'm talking about, they are too complicated and too expensive for small business. There are also some open source things, many people mentioned rt.
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