Wanted: Product Engineer - Ruby on Rails at Kickball (Palo Alto, CA). See this and other great job listings on the jobs page.
This week, I'm going to be running a five-part behind-the-scenes look at the development of FogBugz 4.0. Each morning I'll post a new installment.

Today, in The Road To FogBugz 4.0 Part I, I'll talk about a couple of major features we added after listening to customer feedback, and why our mantra is to listen to our customers and ignore our competitors.
You’re reading Joel on Software, stuffed with years and years of completely raving mad articles about software development, managing software teams, designing user interfaces, running successful software companies, and rubber duckies.
I’m Joel Spolsky, founder of Fog Creek Software, a New York company that proves that you can treat programmers well and still be highly profitable. Programmers get private offices, free lunch, and work 40 hours a week. Customers only pay for software if they’re delighted. We make FogBugz, an enlightened project management system designed to help great teams develop brilliant software, and Fog Creek Copilot, which makes remote desktop access easy.