[A picture of private offices at Fog Creek Software] Alert! This ancient trifle retrieved from the Joel on Software archive is well-past its expiration date. Proceed with care.

Joel on Software

Chargebacks

by Joel Spolsky
Friday, February 23, 2007

A couple of days ago, tempting fate, I mentioned that our chargeback rate was 0%.

Some people speculated that I was rounding, and really meant, say, 0.45%.

Nope, I really meant zero. None.

As soon as I wrote this, some wise guy decided to dispute a charge.

Now, a long time ago, I wrote some custom software to screen-scrape our credit card processor's online information system, and reconciles the transactions it finds there with QuickBooks, where we do the rest of our bookkeeping.

So today, for the first time in the history of that app running, it finds a chargeback on the statement, and doesn't know what to do with it. So it stops and says, "Unrecognized entry: I don't know what account VISA CHARGEBACK should be posted to."

We had to modify the software.

And that's how I know we've never had a chargeback... until today!


Have you been wondering about Distributed Version Control? It has been a huge productivity boon for us, so I wrote Hg Init, a Mercurial tutorial—check it out!

Want to know more?

You’re reading Joel on Software, stuffed with years and years of completely raving mad articles about software development, managing software teams, designing user interfaces, running successful software companies, and rubber duckies.



About the author.

I’m Joel Spolsky, co-founder of Trello and Fog Creek Software, and CEO of Stack Exchange. More about me.

© 2000-2014 Joel Spolsky