Joel on Software

FogBugz as a help desk application

Kiere: “After using my new help desk system for about 100 tickets and 45 knowledge base articles, I can honestly say this has been my favorite tool yet. It is fast, productive and simple.”

Have you been wondering about Distributed Version Control? It has been a huge productivity boon for us, so I wrote Hg Init, a Mercurial tutorial—check it out!

Want to know more?

You’re reading Joel on Software, stuffed with years and years of completely raving mad articles about software development, managing software teams, designing user interfaces, running successful software companies, and rubber duckies.

About the author.

I’m Joel Spolsky, co-founder of Fog Creek Software, a New York company that proves that you can treat programmers well and still be highly profitable. Programmers get private offices, free lunch, and work 40 hours a week. Customers only pay for software if they’re delighted. We make FogBugz, an enlightened bug tracker designed to help great teams develop brilliant software, Kiln, which simplifies source control and code review, and Fog Creek Copilot, which makes remote desktop control easy. I’m also the co-founder of Stack Overflow.