Coming next week: how to write specs!

Good service

I wrote to Starbucks. “The grease pencils which you use to mark up the coffee cups (in New York, at least) wind up leaving ugly black goo on my hands every time I order a Starbucks beverage,” I said. “Please consider finding some kind of marker for the cups that does not come right off on my fingers.”

(See what drinking too much coffee makes you do?)

“Cynthia B.” in Starbucks Customer Relations replied promptly: “I shared your suggestion for using a different type of marking pen in our New York locations with the Retail Operations Department for their attention.”

We’ll see!

About the author.

I'm Joel Spolsky, co-founder of Trello and Fog Creek Software, and CEO of Stack Overflow. More about me.