Coming next week: how to write specs!

Good service

I wrote to Starbucks. “The grease pencils which you use to mark up the coffee cups (in New York, at least) wind up leaving ugly black goo on my hands every time I order a Starbucks beverage,” I said. “Please consider finding some kind of marker for the cups that does not come right off on my fingers.”

(See what drinking too much coffee makes you do?)

“Cynthia B.” in Starbucks Customer Relations replied promptly: “I shared your suggestion for using a different type of marking pen in our New York locations with the Retail Operations Department for their attention.”

We’ll see!

About the author.

In 2000 I co-founded Fog Creek Software, where we created lots of cool things like the FogBugz bug tracker, Trello, and Glitch. I also worked with Jeff Atwood to create Stack Overflow and served as CEO of Stack Overflow from 2010-2019. Today I serve as the chairman of the board for Stack Overflow, Glitch, and HASH.