Ev has a neat idea for an application that he calls Alias Manager. It’s a simple way to deal with having a team of people who are responsible for answering emails to one email alias, like the world famous president@whitehouse.gov, or the almost as famous customer-support@fogcreek.com. When I read his idea, I thought, smart Ev! We need that too!

Then I realized that FogBUGZ almost does it, but not quite. It would take about $10,000 of investment to add this feature to FogBUGZ. So I thought I’d ask my readers two questions:

  • have you seen a simple, cheap application that does this?
  • do you need a simple, cheap application that does this?

Postscript: I’ve gotten tons of replies. There are a lot of expensive CRM packages. That’s not what I’m talking about, they are too complicated and too expensive for small business. There are also some open source things, many people mentioned rt.

About the author.

In 2000 I co-founded Fog Creek Software, where we created lots of cool things like the FogBugz bug tracker, Trello, and Glitch. I also worked with Jeff Atwood to create Stack Overflow and served as CEO of Stack Overflow from 2010-2019. Today I serve as the chairman of the board for Stack Overflow, Glitch, and HASH.