Eric J. Smith reminds me why having a great book about your product, by a great author, pays off in spades: “As I kept reading, I quickly realized that FogBugz could single-handedly manage my support requests, sales requests, bug tracking and project management for CodeSmith.”
About the author.
In 2000 I co-founded Fog Creek Software, where we created lots of cool things like the FogBugz bug tracker, Trello, and Glitch. I also worked with Jeff Atwood to create Stack Overflow and served as CEO of Stack Overflow from 2010-2019. Today I serve as the chairman of the board for Stack Overflow, Glitch, and HASH.