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Eric J. Smith reminds me why having a great book about your product, by a great author, pays off in spades: “As I kept reading, I quickly realized that FogBugz could single-handedly manage my support requests, sales requests, bug tracking and project management for CodeSmith.”

About the author.

I’m Joel Spolsky, co-founder of Trello and Fog Creek Software, and CEO of Stack Overflow. More about me.