There are easier ways…

Paul Boutin struggles with remote desktop assistance. “It took me most of an hour to do the installations and find the right combination of settings,” he reports. Dude, try Copilot. Secure out of the box, works through all firewalls, and never takes more than a couple of minutes to get working.

About the author.

I'm Joel Spolsky, co-founder of Trello and Fog Creek Software, and CEO of Stack Overflow. More about me.