Some reviews…

The Unofficial Apple Weblog: “I’m not the only person who knows the joys of trying to talk a frustrated parent through some troubleshooting technique.”

Infinite Loop: “Apple Remote Desktop costs mucho bucks, and these options usually require at least a little bit of configuration—configuration that, unless you set it up yourself, can be a challenge for computer-frustrated family members. Copilot, like similar other ‘remote tech support’ systems out there, does not require any sort of configuration on the part of the client, making it easy for you to have someone install it and you accessing their computer in no time.”

Daniel Jalkut: “Up to now Fog Creek was ‘the best software company that doesn’t make Mac products.’ Now I guess I’ll have to drop that qualification.”

About the author.

In 2000 I co-founded Fog Creek Software, where we created lots of cool things like the FogBugz bug tracker, Trello, and Glitch. I also worked with Jeff Atwood to create Stack Overflow and served as CEO of Stack Overflow from 2010-2019. Today I serve as the chairman of the board for Stack Overflow, Glitch, and HASH.