Tyler found out that the Grand Canyon Skywalk is a ripoff.
Gerry Gaffney interviews me about customer service for UXpod, the User Experience Podcast (23 minute MP3).
I just got back from a trip to Israel, having, in a fit of stupidity, decided that it wouldn’t be such a bad thing to take Air France and change planes at CDG. Nothing surprises the ground crew at CDG more than the arrival of the daily, scheduled flight from Kennedy. Every single thing about that airport is broken and it’s the worst place in the world to change planes.