Why Circuit City Failed, and Why B&H Thrives

“Even as competitors like Circuit City go bust, B&H remains packed with loyal customers. And that makes me very happy. For a business owner, there’s nothing more satisfying than watching honest dealers expand their operations while the schmucks, with their going-out-of-business markups, go down the drain.”

From my Inc. column: Why Circuit City Failed, and Why B&H Thrives

About the author.

I’m Joel Spolsky, co-founder of Trello and Fog Creek Software, and CEO of Stack Overflow. More about me.